Many Thanks for your interest, to assist you we have compiled the most commonly asked Questions and have Answered them below:
- I don’t have my V5C Form with me/in the vehicle to prove the vehicle belongs to me, are you unable to assist me? As a private company we don’t have access to the DVLA records so will use two methods to ensure you are the owner. We will first get a copy a government issued form of photo ID from such as your drivers licence/passport. Additionally we will ask you to confirm the items in your glovebox/boot to confirm this is your vehicle as only the owner can confirm this.
- What Payment Methods are accepted?
We carry a mobile Card Payment Terminal and Cash, under certain circumstances BACS can also be accepted. For trade customers only we will accept business cheques. Please do not be offended that the keys will not be passed to you until payment has been made. Payment in full on completion is required.
- My keys are locked inside my vehicle and I cannot get to them? Do you have another set of keys to the vehicle that you can get access to? If not then we would need to know are they in the passenger cabin or the boot? If in the boot how do you open the boot normally, ie is the a button on the remote/in the cabin or is there a lock on the boot that you use? Can the boot be accessed from the cabin?
- My lock hasn’t been working properly for a while and today I tried to open the car but the key snapped in the lock? Ideally if you had contacted us prior to breaking this we may have been able to service the lock to restore normal operation, but not to worry we will be able to remove the broken key, then repair/replace the lock and then manufacture a new key if required.
- I have lost one of my keys somewhere and am now worried someone will steal my car? We would always recommend reporting lost keys to the police in case they have been handed in. Firstly we would ask is there anything on the keys that identifies which car this belongs to or where you live that may make this easy for a car thief? (This also will help you determine the urgency of the resolution.) If not then it may be worth us simply reprogramming the car so that the car will not start with that key, this will also disable the remote control so if they check every car park by pressing the buttons it will not help them. Note that doing this it will not stop them using the key to gain entry to your vehicle, but it is significantly cheaper than changing the locks and may be adequate for your peace of mind. If on the other hand there is personally identifiable information or you wish to have the locks replaced this can be done also. If you currently have flip keys then please have these with you and dependent on the best option we may reprogram the remotes and simply replace the key blade. Does your insurance cover lost/stolen keys? If so please contact them and if you provide them with our details we will provide them a quote and we will then arrange to attend this.
- I have bought a car with only one key and am worried about losing/have lost my key? (Regardless of the cost for getting a spare key made it is much cheaper than if you lose all keys and have to get me out to make a key to start your car) If you still have the key then we will duplicate it and program in another key for you, we will need to know the vehicle details and have both the vehicle and the key that you have to do this. Typically this does not take long to do. If you have lost your key and now have no keys for the vehicle then FAQ 5 may be relevant to you. We can gain entry to your vehicle and then make a new key to operate it, on certain vehicles we must make a minimum of 2 keys, but if you only had one to begin with we would always recommend making at least 2. Note that if you are buying a car from a dealer it is worth asking them at time of purchase to supply it with 2 keys, you may be able to get them to include this or offer a deal to include this.
- I have lost all keys for my Toyota/Lexus vehicle, what can be done? If you have lost all keys for these this can be a disaster as a brand dealer will quote between £1500-£2000 to resolve this as they have to replace all the locks, ECU and other parts in order to add new keys. The reason for this high price is that both Toyota and Lexus use a master key immobiliser system, meaning that in order to add keys you need a working key. We will be cheaper than this as what we would do is take a part of the immobiliser out to read with our computer and then would program in a new key into the car, now the car would start with the key we make and if a remote key will also operate the locks/alarm. The same is true for the keyless versions of these vehicles.
- I would like a key for my Mercedes Fob style key? We now have the programmers and stock to enable us to do both spare keys and All keys lost scenarios for a selection of fob key models upto 2014 ( and Sprinters upto 2016). Please contact us for best advice. Please note that the flip style keys that they used on certain models between 2000-2005 are something id not be able to help with.
- I have a Volvo and would like a key made for it? There is very little I can offer with Volvo vehicles. I can gain entry to them and if you have a working key I can copy the keys to produce non-remote keys for them. But if you want remote keys or have lost all keys then unfortunately this is going to be a dealer job as Volvo have tight control over the supply chain and you can only obtain remote keys direct from them and using their specific programming tools.
- I have a Pre-2011 Ford Ranger and would like a Key made for it? Due to the great difficulty in obtaining chips for these and the substantial cost and the difficulty programming the Rangers prior to 2011 I will not quote for works on them, id recommend the dealer for these.
- My remote is not working reliably what can be done? The first thing to do is check if there is physical damage to it (has it been through the wash or run over by a car, dropped off a building etc), if it looks fine then the most common issues are battery related. For the battery firstly its worth trying a new battery in the fob (unless its a rechargeable type fob- such as certain Fords, BMW’s etc), if you are using a new battery and the fob has an indicator light is it flashing when you press it? If not check the battery is inserted the correct polarity, maybe try another battery (I have found a lot of cheap batteries customers buy are flat straight out of the packet). A fully charged 3V battery should be between 3.4V-3.6V, if it is at 3.1V or less then its basically flat, you can test this with a multimeter. If the fob seems to still not be working then it could be faulty or certain vehicles may need the fob re-synchronised after a battery replacement, the process varies between vehicles but usually is along the lines of turn the ignition on then press the buttons a few times or for a certain length of time. If unsure please contact me and I can advise if your car is such a model or if it will need to be looked at by ourselves.
- I had a key made by you recently and its stopped working? Please contact us and we will attempt to resolve this for you.
- What are your Warranty Periods? In general the Warranty Period on Remote Keys is 6 months, Refurbished Remote Keys is 3 months and non-remote chipped keys is 1 year. Unless otherwise stated at time of purchase. Batteries are not covered by the warranty (unless its a rechargeable fob) as these are a consumable part.